Welcome to the GOSPEEDS Knowledge Base
Your comprehensive resource center for all Spectrum Business operations, processes, and procedures. Everything you need to know is organized here for quick reference and easy access.
Quick Access
Getting Started
New to the GOSPEEDS team? Start here to understand the basics of Spectrum Business services and how to navigate this knowledge base.
What is Spectrum Business?
Spectrum Business provides comprehensive telecommunications solutions for small and medium-sized businesses, including:
- High-speed Internet - Up to 2 Gig speeds
- Mobile services - Nationwide 5G coverage
- Voice communications - Business Phone and Connect
- TV services - Multiple channel packages
How to Use This Knowledge Base
- Search: Type keywords in the search bar for instant results
- Navigate: Use the left sidebar to browse by category
- Quick Links: Use quick access cards for common topics
- FAQ: Check frequently asked questions for quick answers
Key Concepts to Know
| Term | Definition |
|---|---|
| BYOD | Bring Your Own Device - Using existing device with Spectrum Mobile |
| DPP | Device Payment Plan - Monthly payment option for devices |
| BAC | Business Association Check - Verification for business ownership |
| GIS | Geographic Information System - Shows serviceable areas |
| PSU | Primary Service Unit - Billable service line |
Internet Services
Comprehensive guide to all Spectrum Business Internet tiers, pricing, and features.
Available Internet Tiers
5 Options| Tier | Speed (Down/Up) | With 2 Products | With 1 Product | Internet Only |
|---|---|---|---|---|
| Advantage | 100 / 10 Mbps | FREE* | — | — |
| Premier | 500 / 20 Mbps | $20/mo | $40/mo | $70/mo |
| Ultra | 750 / 35 Mbps | $50/mo | $70/mo | $95/mo |
| Gig | 1 Gig / 50 Mbps | $70/mo | $90/mo | $115/mo |
| 2 Gig | 2 Gig / 1 Gig | $120/mo | $140/mo | $165/mo |
*Internet Advantage FREE with 4+ Mobile lines or 1 year with standalone Mobile customers
Spectrum Mobile Services
Complete guide to Mobile plans, pricing, devices, and features.
Mobile Plan Options
2 PlansUnlimited Plus
- 50GB/month high-speed data
- 10GB/month mobile hotspot
- Unlimited talk & text
- Free international roaming (180+ countries)
Pricing
| Type | Price per Line |
|---|---|
| Standalone | $50/month |
| Bundled (1-3 lines) | $40/month |
| Bundled (4+ lines) | $30/month |
Voice Services
Business Phone and Business Connect solutions.
Business Phone
Pricing: Starting at $20/month per line
- Unlimited local and long-distance calling
- Cloud-based phone system
- Call forwarding, voicemail, caller ID
Business Connect
Pricing: Starting at $20/month per seat
- Includes FREE Business Phone line
- Call, message, and video-chat from one app
- Works across all devices
TV Services
Business TV packages for customer-facing environments.
Available Packages
- Business TV - 50+ channels, $40/month
- Premier TV - 90+ channels, $70/month
- Sports Fan TV - 110+ channels, $60/month
Order Entry Process
Complete guide to entering orders for new and existing customers.
New Customer Order Flow
- Qualify the customer (Check GIS status)
- Enter core services order in Buyflow
- Save Order Confirmation Number
- For Mobile: Click "Get Started" or use Token Generator
- Complete Mobile Buyflow
Existing Customer Order Flow
Mobile Buyflow Process
Step-by-step guide through the Mobile ordering system.
12-Step Process
- Token Generation: Enter Order #, Sales ID, Email
- Device Selection: Choose new device or BYOD
- Compatibility Check: For BYOD devices
- Credit Check: Enter SSN or EIN
- Plan Selection: Unlimited Plus or Unlimited
- Phone Number: Port or get new
- Protection Plan: Optional coverage
- Review Cart: Verify all details
- Shipping Info: Enter delivery address
- Payment: Credit card + Auto Pay
- Review Terms: Acknowledge agreements
- Confirmation: Order submitted
Multi-Site Process (2-24 Locations)
Complete guide for managing projects across multiple business locations.
Submission Process
- Complete Multi-Site Template V-11
- Upload to O2 Portal
- Sales Activation processes serviceability
- Site surveys for Yellow/Orange/Red locations
- RCM determines viability
- Construction or cancellation
GIS Color Classifications
- Green Immediately serviceable
- Yellow Survey needed
- Orange Construction likely
- Red Significant construction
Special Offers & Promotions
Current promotional offers available for Small Business customers.
Free Internet Forever Offer
Active- Product: FREE Internet Advantage forever
- Requirement: 4+ new paid Mobile lines
- Port: At least 2 lines must be ported
- Duration: Forever (as long as requirements maintained)
3-Year Price Guarantee
Available on Internet Premier, Ultra, Gig, and 2 Gig tiers
Phone Balance Buyout (PBB)
Up to $2,500 per line in Visa Reward Cards for remaining device balance
Customer Support
All support contacts and resources.
Mobile Support Contacts
Sales Support
Frequently Asked Questions
Common questions and answers about Spectrum Business services.
Troubleshooting Guide
Common issues and solutions.
Mobile Buyflow Issues
Token Generator Not Working
- Verify Order Confirmation Number is correct
- Check Sales ID format
- Try Offline Token Generator
- Call Sales Activation: 833-809-4002
Credit Check Rejected
- Verify SSN/EIN entered correctly
- Wait for Business Association Check (70% clear in 1-2 hours)
- Customer may need additional documentation
Contact Information
Complete directory of all support contacts.
Templates & Tools
Forms, checklists, and tools for order entry.
Multi-Site Submission Form V-11
Submit 2-24 location projects through O2 Portal
Mobile Order Requirements Checklist
- ☐ Customer has Spectrum Business Internet
- ☐ Device compatibility verified (if BYOD)
- ☐ Credit check info ready
- ☐ Credit card ready
- ☐ Customer agrees to Auto Pay
Training Materials
Educational resources for team training.
Mobile Services Training
Key Learning Objectives:
- Understand Mobile plan options and pricing
- Master Mobile Buyflow process
- Know device options (purchase vs. BYOD)
- Understand bundled vs. standalone pricing
Quick Reference Guide
Fast-access information for common needs.
Phone Numbers Quick Reference
| Department | Phone Number |
|---|---|
| Sales Activation | 833-809-4002 |
| Mobile Get-In-Touch | (855) 236-1545 |
| Mobile Customer Care | (866) 782-2681 |
| Mobile Account Support | (833) 224-6603 |
Key Acronyms
- BAC - Business Association Check
- BYOD - Bring Your Own Device
- DPP - Device Payment Plan
- PIF - Paid in Full
- GIS - Geographic Information System
- PSU - Primary Service Unit